Frequently Asked Questions
Find answers to common questions about renting with Perfect Rentals. If you can't find what you need, contact our team and we'll be happy to help.
Our available fleet can change as vehicles are booked and returned. Check the website for current listings or contact us and tell us what you need. We'll help you identify a suitable available vehicle.
Browse the available vehicles, choose your preferred rental dates and send us an enquiry. We'll confirm availability, explain the rental requirements and terms, complete the required checks and documentation, organise payment and arrange collection.
Vehicle collection is currently shown on the website as Hoppers Crossing. Your confirmed collection location and instructions will be provided with your rental details.
You'll need a valid driver's licence, the required identification and an accepted payment method. Additional documentation may be required depending on the rental and intended vehicle use.
Some vehicles or rental arrangements may be suitable for approved rideshare use. Tell us which platform and type of work you intend to use the vehicle for so we can confirm whether a suitable option is available.
Longer-term rental options may be available. Contact us with the dates and type of vehicle you need and we'll discuss the available options.
Your rental price and payment schedule will be confirmed before collection. Depending on the rental arrangement, payments may be organised through our available payment system.
A bond or security deposit may apply depending on the vehicle and rental arrangement. If a bond applies, the amount and conditions will be confirmed before the agreement is completed.
The vehicle's fuel level and the required return level will be recorded as part of the rental. Your rental agreement will explain the applicable fuel policy.
Kilometre allowances can depend on the vehicle and rental arrangement. Any included allowance and additional kilometre charges will be confirmed in your rental agreement.
Contact us before the scheduled return time. Extensions are subject to approval, vehicle availability and payment of any additional rental charges.
Make sure everyone is safe and contact emergency services if required. Then contact Perfect Rentals as soon as possible and follow the accident, damage or roadside assistance process provided with your rental.
Only drivers authorised under the rental agreement may drive the vehicle. Contact us before allowing another person to drive so we can confirm whether they can be added as an approved driver.
Vehicle use and cleaning requirements are governed by the rental agreement. Please confirm any pet requirements with us before the rental and follow the vehicle's no-smoking and cleanliness conditions.
You can contact us by phone, email or through the website enquiry form. Once the final business contact details are added to the website, they should also appear in the footer and Contact Us page.